Account Coordinator: Step By Step Guide On How To Become One

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account coordinator: jobs, salary, and description

Most businesses grow whenever there is a bridge (middle man) between customers and sales. Through this middle man, the sales and marketing departments develop strategies on how to boost sales. These departments develop these strategies because the middle man works closely with clients to know what they need. The middle man who works this wonders is the account coordinator.

Customer success coordinators, also known as account coordinators act as a liaison between brands and clients. They ensure that clients get maximum satisfaction whenever they are patronizing a business. Customer success coordinators also work closely with account executives to help them carry out some administrative tasks.

Additionally, customer success coordinators work closely with sales and marketing teams to provide customer information so that they use it to develop strategies that boost sales.

You can find account coordinators in a variety of settings. The major places where you can find them include advertising agencies, marketing firms, public relations agencies, and advertising departments of newspapers. Junior-level account coordinators work under account managers while senior-level staff works directly under agency presidents or vice presidents.

Have you been wondering how to become an account coordinator? If yes, then this is where this article comes in handy. Here, we will give you details on the job description of an account coordinator, the salary you can make, and the available jobs in the field.

Who is an Account Coordinator?

An account coordinator, also known as a customer success coordinator, is a professional that works closely with clients to discuss their needs so as to offer solutions to these needs. This expert uses a proactive approach to customer service so that clients obtain maximum satisfaction with their goods and services.

Customer success coordinators do this by maintaining a good connection with the clients and resolving their problems through constant interaction. They also conduct findings for potential customers and give customer reviews to the account management crew.

On the other hand, customer success coordinators offer day-to-day administrative support to account administrators. By supporting account administrators, the expert organizes and files trade agreements and reports.

In addition to this, customer success coordinators assist in generating and executing enterprise enhancement programs, create business gatherings, and carry out follow-ups.

To land jobs as an account coordinator, you must have excellent interpersonal, problem-solving, communication, and time management skills. In addition, you should be someone who can offer solutions to problems, pay attention to details, and be proficient in electronic and word processing software.


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What does an account coordinator do?

The job description of an account coordinator falls between sales and customer service. Customer success coordinators assist account executives with administrative duties and offer customer service to clients.

The administrative tasks include preparing and filing sales contracts and reports while the customer service involves working closely with clients to know their needs and offer solutions to them through constant communication.

Every customer success coordinator must have a strong business background, excellent communication skills, and time management skills.

Generally, the duties of account coordinators are as follows:

  • Working closely with potential and returning customers to meet their needs on goods and services
  • Maintaining excellent customer satisfaction
  • Generating new sales and accounts
  • Keeping up to date on sales leads
  • Managing customer complaints
  • Demonstrating products and services through presentations
  • Providing administrative support to account executives
  • Helping sales and marketing teams develop strategies that will boost sales
  • Setting and achieving sales goals for assigned accounts
  • Updating client databases and maintaining client details
  • Attending industry-related shows and product-related events
  • Informing clients about new offers, products, services, and deals.

Customer success coordinators are the bridge between customer service and sales. By working closely with clients to meet their needs and assisting in administrative duties, they play a vital role in growing a business. Through their services, everyone around them achieves success.

If you want your business to grow rapidly, then a customer success coordinator is your sure bet.

Account Coordinator salary: How much does an account coordinator earn?

Many account coordinator jobs are full-time. However, you may still find some part-time jobs.

The salary for an account coordinator varies depending on certain factors. These factors include the level of education, relevant work experience, location of the employer, and size of the agency.

According to Glassdoor, the average salary of account coordinators in the U.S. is $43,974 per year. Senior-level customer success coordinators earn more than junior-level success coordinators.

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5 Top Account Coordinator Jobs

Like we said earlier, every business needs the services of account coordinators in order to flourish and expand. While most account coordinators can be found in advertising and marketing firms, many companies worldwide offer higher salaries for the services of these professionals.

Therefore, the companies that pay very high for account coordinator positions include:

  • Verizon
  • Insight Global
  • Macy’s
  • Capital One
  • Spectrum

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How to Become an Account Coordinator: A Step-by-Step Guide

If you are applying for the role of a customer success coordinator, you will need to get certain qualifications depending on the level and industry to which you are applying.

Some account coordinator jobs are entry-level positions but you need to possess certifications and relevant work experience in order to land a better job in the field.

Below is a step-by-step guide on how you can become an account coordinator:

Step 1: Get to know the requirements

Before pursuing a career in account management, you will need to have a strong understanding of public relations, advertising, and business. Then, back it up by researching industries that need customer success coordinators.

When you discover these industries, make a list of their requirements including skills, education levels, certifications, and work experiences.

Step2: Acquire education

Many entry-level jobs require applicants to have a high school diploma or its equivalent (GED). If you want to have a successful career, you will need to obtain a bachelor’s degree in business administration, advertising, marketing, communications, or public relations. Additionally, most employers prefer applicants with a bachelor’s degree.

You can get a bachelor’s degree program in the aforementioned fields from many colleges and universities. During the program, you will take classes in advertising, communication, copywriting, digital media, and ethics.

You may also acquire a master’s degree in any of these fields as it will increase your chances for managerial roles in top companies worldwide.

This role often requires at least a bachelor’s degree in business, marketing, or a related field. While employers may not require specific certifications before employment, proving familiarity with common advertising platforms and graphics tools is often recommended. Entry-level or early career applicants may be able to use certifications and additional training programs in place of work experience.

Step 3: Gain the necessary technical skills

While a bachelor’s degree is necessary for entering the field, the lack of technical and soft skills might make you not have a rewarding career.

To be a successful customer success coordinator, you must possess certain technical and soft skills. The skills include:

Organizational Skills: This skill enables customer success coordinators to handle client account data, schedule meetings & phone calls, and maintain several calendars.

Communication Skills: Here, customer success coordinators interact with sales and marketing teams, as well as clients over the phone, face-to-face, or by email to acquire and share information, manage payments, ask, and answer questions to resolve problems.

Interpersonal Skills: This skill lets coordinators maintain clear and respectful communication with clients and other staff members. These experts also use this skill to answer questions and proffer solutions to problems.

Technical Skills: Coordinators use Microsoft Office Suite and billing software to generate invoices, print documents, and communicate with clients and account managers.

Step 4: Obtain certification

Gaining professional certifications after completing your degree program will increase your chances of landing high-paying jobs as an account coordinator. In addition, it will enable you to gain more skills and deeper knowledge in the field.

The most common professional certifications for account coordinators include:

Certified Administrative Professional (CAP)

The Certified Administrative Professional (CAP) certification is offered by the International Association of Administrative Professionals (IAAP). Before you acquire this certification, you will have completed between 3,500 to 7,000 hours on the job depending on the level of your education.

The certification examination comprises six categories and you must pass all of them before receiving the certification. Upon receiving the certificate, you will enjoy several benefits including comprehensive knowledge in the field, higher salary, greater marketability, etc.

Professional Administrative Certification of Excellence (PACE)

The PACE is a widely recognized certification in the field of account management and represents advanced competence. It is administered by the American Society of Administrative Professionals. This certificate increases your salary and lets you expand your career.

Conclusion

A business can only grow through customer patronage. For that business to grow rapidly, there must be someone who will act as a bridge between customers and sales. Account coordinators/customer success coordinators fit this bill as they also help account executives in carrying out administrative duties.

If you wish to become a customer success coordinator, you must brainstorm and be creative enough to pitch ideas successfully. You will also need to possess excellent communication skills because you will be working closely with clients daily to meet their needs.

Frequently Asked Questions on How To Become An Account Coordinator

Is an Account Coordinator a sales job?

A major part of an account coordinator job description involves sales. Customer success coordinators work closely with sales and marketing teams to provide them with information on how accounts are working thereby helping the teams to strategies on how to boost sales.

What skills do I need for an account coordinator job?

If you wish to become a customer success coordinator, you need to possess the following:

  • Excellent presentation and communication (verbal and written) skills.
  • Time management skills.
  • Strong background in business administration.
  • Excellent computer skills and experience with Microsoft Office Suite.
  • pro-active attitude with a passion for customer satisfaction.

What is the difference between an account coordinator and an account manager?

Account coordinators work closely with sales and marketing teams to meet the needs of clients as well as support administrative duties while account managers sell marketing services on a range of platforms like social media by building and maintaining client relationships.

How can I succeed as an account coordinator?

If you are a customer success coordinator and you want to have a more profitable career, you will need to:

  • build strong relationships.
  • Being an effective liason
  • understand your clients very well.
  • Be proactive and reliable at all times.
  • build trust through effective communication.
  • Lay out clear plans of action
  • be collaborative

References

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